At EASY SERVICES LLC, we take customer satisfaction seriously and are committed to resolving any complaints in a fair and efficient manner. If you have any concerns or issues with our services, we encourage you to bring them to our attention. Below is our Complaint Policy outlining how complaints are handled.
1. Filing a Complaint
If you are dissatisfied with our services or experience any issues, we request that you contact us directly to resolve the matter. Complaints can be filed by:
- Email: support@easy-services.net
- Phone: (661) 337-4756
- Contact Form: Available on our website
When filing a complaint, please include the following information:
- Your name and contact details
- A description of the issue or concern
- Relevant project or service details (e.g., service date, project name)
- Any supporting documentation or evidence (if applicable)
2. Acknowledging the Complaint
Upon receiving your complaint, we will acknowledge it within 2 business days. We will provide you with a reference number for your complaint and confirm that we are reviewing the matter.
3. Investigation and Resolution
Once we have received and acknowledged your complaint, we will investigate the issue and strive to resolve it as quickly as possible. Our team will:
- Review the details of your complaint
- Gather any additional information or clarification needed
- Provide you with a solution or response
We aim to resolve all complaints within 10 business days. If the investigation requires more time, we will inform you of the status and expected timeline.
4. Outcome of the Complaint
After reviewing and addressing your complaint, we will provide you with a resolution. This could involve:
- Offering a refund or partial refund
- Providing additional work or revisions
- Offering an alternative solution or service adjustment
If we are unable to resolve the complaint to your satisfaction, we will notify you and offer you the option to escalate the matter.
5. Escalation
If you are not satisfied with the resolution, you may escalate the complaint to higher management. In such cases, a senior team member will review your complaint and work with you to reach a fair outcome.
6. Confidentiality
All complaints will be treated with the utmost confidentiality. We will only share complaint details with relevant team members who need to be involved in the investigation and resolution process.
7. Monitoring and Improvement
EASY SERVICES LLC is committed to continuous improvement. All complaints are reviewed regularly to identify any recurring issues and enhance our services. We value customer feedback and use it to refine our practices.
8. Changes to the Complaint Policy
EASY SERVICES LLC reserves the right to modify or update this Complaint Policy at any time. Any changes will be posted on this page with an updated date. By continuing to use our services, you agree to the updated policy.
9. Contact Us
If you have any questions or concerns about this Complaint Policy or would like to file a complaint, please contact us at:
- Email: support@easy-services.net
- Phone: (661) 337-4756
We are committed to ensuring a positive experience for all of our clients and will do our best to address any issues you may have. Thank you for bringing your concerns to us.
By using EASY SERVICES LLC services, you acknowledge that you have read and understood our Complaint Policy and agree to abide by the terms stated above.